Terms &
Conditions

1. About us

HouseKeeper is a trading name of FunSpex Limited, a company registered in England and Wales under company number 06222261, with registered office at Westhill House, 2b Devonshire Road, Bexleyheath, DA6 8DS (“HouseKeeper”, “we”, “us” or “our”).

2. The service

HouseKeeper provides technology that connects holiday-let and serviced-accommodation property owners or managers with cleaning service providers. Features may include scheduling, task and checklist management, documentation, invoice generation, communications and payment-related administration.

3. Accounts

• You must provide accurate, current and complete registration information and keep it updated.
• You are responsible for protecting account credentials and for activity under your account.
• You must tell us promptly if you suspect unauthorised access or a security incident.
• We may suspend or disable an account where reasonably necessary to protect users or the Platform, investigate misuse or enforce these terms.

4. User responsibilities

Property owners and managers

You are responsible for accurate property and booking information, clear task requirements, safe and lawful access arrangements, timely review of submitted work, and payment of agreed charges.

Cleaning service providers

You are responsible for delivering agreed services with reasonable care and skill, meeting agreed standards, submitting accurate task records and invoices, and complying with applicable laws, insurance requirements and tax obligations.

All users

You must use the Platform lawfully, respect confidentiality and third-party rights, and must not introduce malicious code, attempt unauthorised access, interfere with the service, scrape it at scale or use it to harm others.

5. User relationships

HouseKeeper provides an intermediary technology platform. Unless expressly stated otherwise, we do not provide cleaning services, employ cleaning service providers, or act as an agent, partner or joint venturer of users. Owners or managers and cleaners contract directly with each other and remain responsible for their arrangements.

6. Fees and payments

Any Platform fees or subscription charges will be shown before purchase or set out in the applicable plan. Users are responsible for taxes and charges applicable to them. Payments may be handled by third-party payment providers under their own terms. We may change fees on reasonable notice, without affecting charges already due.

7. Content and property information

You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt and display that content only as needed to provide, secure and improve the Platform. You confirm that you have the necessary rights and permissions to upload it. You must follow the image restrictions in our Privacy Policy.

8. Intellectual property

The Platform, its software, design, branding, text and other materials are owned by or licensed to FunSpex Limited and protected by intellectual-property law. Except for normal use of the Platform, no rights are transferred to you.

9. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, security events, third-party failures and circumstances beyond our reasonable control may affect access. We may improve, replace or discontinue features where reasonably necessary.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not liable for indirect or consequential loss, loss of profits, business, revenue, data, goodwill or opportunity arising from use of the Platform. Our aggregate liability relating to the Platform will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

HouseKeeper does not guarantee the conduct, quality, availability or suitability of another user or their services. Users should make their own checks and maintain appropriate insurance.

11. Indemnity

To the extent permitted by law, you will reimburse us for reasonable losses, liabilities and costs arising from your unlawful use of the Platform, breach of these terms or infringement of another person’s rights.

12. Suspension and termination

You may close your account using the available account process or by contacting support. We may suspend or terminate access for a material or repeated breach, unlawful activity, risk to users or the Platform, or where required by law. Provisions intended to survive termination will continue to apply.

13. Changes to these terms

We may update these terms to reflect changes to the service, law or business practices. We will publish the revised terms and, for material changes, provide reasonable notice where appropriate. Continued use after the effective date constitutes acceptance of the revised terms.

14. Governing law and disputes

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. Before starting formal proceedings, please contact us so both parties can try to resolve the issue informally.

15. General

If a provision is found unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your rights under these terms without our consent. These terms, together with referenced policies and any plan-specific terms, form the agreement relating to your use of the Platform.

16. Contact