Request Account Deletion

HouseKeeper Platform – Data Deletion Request

Your Right to Deletion: Under UK GDPR and data protection laws, you have the right to request deletion of your personal data. We take this seriously and will process your request promptly.

How to Request Account Deletion

To request deletion of your HouseKeeper account and associated data, please send an email to our team at hello@housekeeper.host with the required information listed below.

Required Information

To verify your identity and process your request efficiently, please include the following information in your email:

Email Subject Line: “Account Deletion Request”
Full Name: The name registered on your HouseKeeper account
Email Address: The email address associated with your account
Account Type: Specify whether you are a Property Owner or Cleaner
Phone Number: The mobile number registered on your account (if applicable)
Reason for Deletion: Optional, but helps us improve our service

Email Template

You can copy and complete this template for your deletion request:

To: hello@housekeeper.host Subject: Account Deletion Request Dear HouseKeeper Team, I am requesting the deletion of my HouseKeeper account and all associated personal data. Account Details: – Full Name: [Your Full Name] – Email Address: [Your Registered Email] – Account Type: [Property Owner / Cleaner] – Phone Number: [Your Registered Phone Number] – Reason for Deletion: [Optional – tell us why] I understand that this action is permanent and cannot be undone. Best regards, [Your Name]

What Will Be Deleted

When you request account deletion, the following data will be permanently removed:

Your account information (name, email, phone number)
Profile details and settings
Property information (for Property Owners)
Service rates and business information (for Cleaners)
Task assignments and completion records
Photos uploaded through the platform
Communication history within the platform

Important: Data Retention Requirements

Some data must be retained for legal compliance:

Invoice and financial records: Retained for 7 years to comply with UK tax and accounting laws
Task completion records: Retained for 7 years for accounting purposes
Legal holds: Data subject to ongoing legal matters or disputes will be retained until resolved

This data will be anonymized where possible and securely stored until the retention period expires.

Processing Timeline

We aim to process your deletion request according to the following timeline:

Acknowledgment: Within 2 business days of receiving your request
Identity Verification: We may contact you to verify your identity (1-3 business days)
Deletion Processing: Within 30 days of verification
Confirmation: You will receive email confirmation once deletion is complete

Response Time: We typically respond to deletion requests within 2 business days. If you haven’t heard from us within 5 business days, please check your spam folder or contact us again.

Before You Delete

Please consider the following before requesting account deletion:

This Action is Permanent

Cannot be undone: Once deleted, your account cannot be recovered
New registration required: To use HouseKeeper again, you’ll need to create a new account
History lost: All your task history, ratings, and preferences will be permanently lost
Active relationships: Property owner-cleaner relationships will be severed

Alternatives to Deletion

If you’re concerned about privacy or want a break, consider these alternatives:

Account Deactivation: Contact us to temporarily deactivate your account instead
Update Settings: Adjust your privacy settings or notification preferences
Data Export: Request a copy of your data before deletion (you have this right under GDPR)

Need Help?

If you have questions about account deletion or data privacy, we’re here to help:

Contact Options:

General Support: support@housekeeper.host
Deletion Requests: hello@housekeeper.host
Privacy Questions: hello@housekeeper.host

Your Data Protection Rights

In addition to deletion, you have the following rights under UK GDPR:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate information
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing

To exercise any of these rights, contact us at hello@housekeeper.host

File a Complaint

If you’re not satisfied with how we handle your deletion request, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

ICO: ico.org.uk | Helpline: 0303 123 1113

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