From Sign-Up to Paid Cleaner — the Smart HouseKeeper Workflow
Your complete short-term rental changeover workflow — beautifully simple, every step of the way.
Hover over any step to learn more
🏠 Property Owner — Get Set Up
1
🔐
Owner
Sign Up Free
Create Your Free Account
Visit admin.housekeeper.host and register in minutes. Enter your name, email and a password. A quick email verification and you're in.
Property Owner
2
🏢
Owner
Register Business
Add Your Business Details
Tell us about your STR business — company name, address and how many properties you manage. Sets the foundation for everything that follows.
Property Owner
3
🏡
Owner
Add Property
Set Up Your Property
Add your short-term rental — name, address, bedrooms, bathrooms, check-in/out times and access instructions for your cleaner. Upload a photo too!
Property Owner
Choose one
4a
🔗
Owner
Connect Channel Mgr
Link Your Channel Manager
Connect your Channel Manager or PMS (e.g. Guesty, Lodgify, Hostaway). Guest stays and booking dates flow in automatically — zero double-entry or manual updates ever needed.
Recommended
or
4b
✏️
Owner
Add Stays Manually
Add Guest Stays by Hand
No Channel Manager? No problem. Enter guest stays manually — check-in/out dates, number of guests and any pet info. Quick to do and just as powerful once set up.
Property Owner
5
✉️
Owner
Invite Cleaner
Send a Personalised Invite
Use the Invite Cleaner screen to send a personal email invite. Add a message, link to a property, and your cleaner gets a magic link straight to their inbox.
Property Owner
▼
🧹 Cleaner — Joins the Platform
6
📲
Cleaner
Download App
Get the HouseKeeper App
Your cleaner downloads the HouseKeeper app from the App Store or Google Play. The invite email contains a direct download link — one tap and they're on their way.
Cleaner
7
🤝
Cleaner
Accept Invite
Join the Team
The cleaner taps the invitation link and is instantly connected to your property team. No manual matching, no back-and-forth — it just works.
Cleaner
8
👤
Cleaner
Set Up Profile
Complete the Profile
The cleaner adds personal details, their business info, company name (if applicable), and configures invoicing preferences. Quick and straightforward.
Cleaner
9
💷
Cleaner
Set Tasks & Rates
Configure Services & Pricing
The cleaner selects which tasks they offer — full changeover, laundry, deep clean — and sets their own rates. Full rate transparency for both sides.
Cleaner
10
🏦
Cleaner
Add Bank Details
Ready to Get Paid
The cleaner securely adds their bank account details. These are included automatically on every invoice they submit — no chasing payment info each time.
Cleaner
▼
📅 Operations — Stay & Task Assignment
11
🛏️
Owner
Guest Stay Created
A Guest is Arriving!
The owner creates a guest stay — check-in/out dates, number of guests, and any pet info. This kicks off the changeover workflow automatically.
Property Owner
12
🧹
Owner
Assign to Cleaner
Pick Your Cleaner
The owner selects which cleaner handles this changeover. The platform shows the tasks needed, the cleaner's rates, and an estimated cost before confirming.
Property Owner
13
🔔
Platform
Cleaner Notified
Push Notification Sent
HouseKeeper sends the cleaner an instant push notification: a new task is waiting. No chasing via WhatsApp, no missed calls — just a clean app alert.
System
14
✅
Cleaner
Cleaner Accepts
Task Confirmed!
The cleaner reviews the task in the app — date, address, access instructions, any pet info — and taps Accept. Both parties see the booking confirmed instantly.
Cleaner
▼
✨ The Clean — Evidence & Submission
15
🚗
Cleaner
Cleaner Arrives
On Their Way
The cleaner arrives at the property. The app shows all access instructions, property details and the task list — everything they need, right in their pocket.
Cleaner
16
✨
Cleaner
Property Cleaned
The Magic Happens
The cleaner carries out the full changeover — rooms, linen, supplies. Every task in the app guides the process from start to finish. Professional and consistent.
Cleaner
17
📸
Cleaner
Photos Uploaded
Evidence Captured
Before/after photos uploaded directly from the app. The cleaner can also add written comments about any issues, damage or observations — all timestamped.
Cleaner
18
📤
Cleaner
Task Submitted
Submit for Approval
Once done, the cleaner taps Submit Task. HouseKeeper auto-generates a professional invoice on their behalf — tasks, rates, times, bank details. Zero paperwork.
Cleaner
▼
💳 Owner — Review, Approve & Pay
19
🧾
Platform
Invoice Auto-Generated
Instant Invoice Creation
HouseKeeper automatically generates a professional PDF invoice from the submitted task — tasks, rates, times, VAT where applicable, and bank details included.
System
20
🔍
Owner
Owner Reviews
Review Task & Invoice
The owner is notified and logs in to review the task summary, completion photos, times logged and the full invoice — all in one place, before deciding.
Property Owner
21
👍
Owner
Approve Invoice
One-Click Approval
Happy with the work? Click Approve. The invoice is marked for payment and the cleaner is notified immediately that their invoice has been approved.
Property Owner
22
💸
Owner
Cleaner Gets Paid!
Payment Processed
The owner pays via bank transfer using the invoice details. They then mark the invoice as Paid in HouseKeeper — a full audit trail maintained automatically.
Property Owner
▼
🎉 The Outcome
23
😊
Outcome
Happy Guests
Guests Arrive to Perfection
A professionally managed changeover means guests walk into a spotless, well-prepared property every single time. Consistent quality builds trust and repeat bookings.
The Result
24
⭐
Outcome
5★ Reviews
The Reviews Roll In
Happy guests leave glowing reviews. Five-star cleanliness scores boost your listing ranking on Airbnb, Vrbo and beyond — driving more bookings and higher nightly rates.
The Result
Property Owner action
Cleaner action
Platform / System
Repeating cycle