Effective date: 7th April 2025

Privacy Policy for HouseKeeper platform services: At Housekeeper, your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website or request our cleaning services.

Information we collect: When you use our services or interact with our website, we may collect the following information: We use cookies, web beacons, and similar technologies to enhance your experience on our website and track usage patterns. You can adjust your browser settings to control the use of cookies, though doing so may affect the functionality of our site.

Personal information: This includes your name, email address, phone number, payment information, and billing address, which we collect when you book services or contact us for enquiries.

Service information: Details of the services you request, such as the type of cleaning, the property address, special instructions, and any feedback you provide.

Usage data: We automatically collect information about how you use our website, such as your IP address, browser type, time spent on the site, and the pages you visit.

Minors: The HouseKeeper Platform is not intended for use for those under the age of 18.

How we use your information: We may use the information we collect for the following purposes: This includes details related to the services requested, such as the type of cleaning, property size, specific cleaning instructions, preferred appointment times, and any feedback provided about our services.

To provide our services: Your personal information is used to schedule and confirm appointments, process payments, and communicate with you about our services. This includes information that you provide when booking a service or signing up for our newsletter, such as your name, email address, phone number, billing address, and payment details (credit card or bank details).

To improve our services: We may use your data to improve the quality of our cleaning services, track customer preferences, and analyse trends to enhance your experience.

Marketing and communication: With your consent, we may send you updates, promotions, or newsletters related to our services.

Legal and compliance: We may use your information as required to comply with laws, regulations, or legal obligations.

How we protect your information: We take the security of your personal information seriously. We implement a variety of security measures, including encryption, two factor authentication to secure internal systems, secure servers, and firewalls, to ensure your data is protected from unauthorised access.

However, while we strive to use commercially acceptable means to protect your personal information, please note that no method of data transmission over the Internet or method of electronic storage is 100% secure.

Sharing your information: We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who help us perform functions such as payment processing, service delivery, and customer support. These third parties are bound by confidentiality agreements and are only permitted to use your data as necessary to provide their services.

We may also disclose your personal information to comply with legal obligations, protect our rights or the rights of others, or in the event of a merger or acquisition.

Data retention: We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal or accounting purposes. If you no longer wish to use our services, you can request the deletion of your personal information, and we will remove it, subject to any legal retention requirements.

Your rights and choices: Our website may contain links to other third-party websites, such as payment processors or service partners. These websites have their own privacy policies, and we are not responsible for the practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit

Access and update your information: You can access, correct, or delete your personal information by contacting us directly.  You can contact us at hello@housekeeper.host.  Please provide clear details of your request in the email.  

Opt-out of marketing: You can opt out of receiving marketing emails or communications at any time by using the unsubscribe link in our emails or contacting us directly.  You can contact us at hello@housekeeper.host.  Please provide clear details of your request in the email. 

Cookies and tracking technologies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

We perform regular security audits and updates to ensure our systems remain secure.

While we take these steps to protect your data, no online service can be completely secure. We encourage you to take steps on your end to protect your personal information, such as using strong passwords.

Third-party links: Our website may contain links to other sites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact us: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@housekeeper.host.